Help & Support
We dey here for you. Reach us or find quick answers below.
Support hours: Mon–Sat 8am–9pm, Sun 12pm–8pm (WAT)
Frequently asked questions
How do I fund my wallet?
Easy! Go to Fund (or Wallet tab), enter the amount and pay with card, bank transfer or USSD through Paystack. Your wallet is credited immediately once Paystack confirms. If you were debited but the wallet is not credited after 10 minutes, send us your Paystack reference.
My airtime or data failed / is pending. Will I get a refund?
No wahala. If a purchase fails, the money is refunded to your wallet automatically — check History, you'll see it marked failed and the refund. Pending orders usually settle within a few minutes. If it's still pending after 30 minutes or you were debited without value, talk to us with the transaction reference.
How long does delivery take?
Airtime, data, cable TV and electricity are instant — usually within seconds, at most a few minutes when the network is busy.
Where is my electricity token?
After a successful prepaid purchase the token shows on screen and is saved in your History (look for "Token: …"). Type it on your meter. If the meter rejects it, confirm the meter number/disco, then contact us with the token and reference.
How do I pay for DStv, GOtv or Startimes?
Go to Cable TV, pick the provider, enter your smartcard/IUC number and we'll verify the customer name before you pay. Choose your bouquet and pay from wallet — activation is instant. If the decoder still shows error, leave it on for 10 minutes or do a reset from your provider's app.
How do I sell a gift card?
Open Gift cards → Sell, choose the brand, country and card type (physical or e-code), enter the dollar value, upload clear photos of the card/receipt and the code, then submit. We review it and pay naira straight into your wallet.
What are your gift card rates and how long is approval?
Live rates show on the Sell page — they change with the market and depend on brand and country (USA usually pays best). Most trades are approved within 5–30 minutes during working hours. If a card is rejected we tell you the reason.
How does Airtime to Cash work?
Open Airtime to Cash, choose your network, enter the amount (₦100–₦50,000) and the number you are sending from. Transfer the airtime to the receiving number shown using your network's Share & Sell code (check with your network for the exact code and PIN), add a screenshot if you can, and submit. We pay the shown percentage into your wallet once confirmed. Only sell airtime you bought yourself — stolen or fraudulent airtime is rejected.
I forgot my password / can’t log in
Sorry about that! Double-check the email you signed up with (no extra spaces). If you've forgotten your password or your account is locked, chat us on WhatsApp from your registered phone number and we'll verify and reset it for you.
How do I install the DataBuka app?
Visit app.databuka.com.ng/app. On Android tap Install; on iPhone open in Safari, tap Share → Add to Home Screen. It works like a normal app, no Play Store needed.
When can I reach support?
We're on WhatsApp and email Mon–Sat 8am–9pm, Sun 12pm–8pm (WAT). Purchases work 24/7. WhatsApp: +2347026564215, Email: alabimojeed95@gmail.com.